Made to order, made right.

Every Custom Chalkboards board is built to the specs you approve. Here's how shipping, changes and problems work. The same rules appear in our Terms of Sale.

Shipping

• We build each board after payment, typically within 7 business days, then hand it to the carrier. Larger boards travel by freight truck; smaller ones by parcel.
• Ship dates are estimates. Once your order is with the carrier, delivery timing is the carrier's, and we aren't responsible for carrier delays.
• If production will push your order past the ship date we gave you, we'll tell you before that date, give you a new date, and you can cancel for a full refund instead of waiting.
• We ship to US addresses only.

Changes and cancellations

You can cancel for a full refund any time before production starts. Once production starts, custom work can't be cancelled, except in the delay case above. To change or cancel, email hello@customchalkboards.com as soon as you can.

Returns, damage and wrong items

Every board is made to order, so we don't accept returns or exchanges, with two exceptions:

• It arrived damaged.
• We sent the wrong item, meaning it doesn't match your order or the proof you approved. A board built to the dimensions, materials, wording or proof you approved isn't a wrong item.

How to report it. Email hello@customchalkboards.com within 7 days of delivery, with photos of the damage and of the packaging.

Freight deliveries. If your board comes by truck, inspect it before you sign, and note any visible damage on the delivery receipt. Damage not noted at delivery may not be claimable with the carrier.

What we do. We'll repair it, replace it or refund it, at our choice, and we cover the shipping.