Terms of Sale

These terms cover every quote and order on Custom Letter Boards (customletterboards.com), Custom Chalkboards (customchalkboards.com), Custom Cork Boards (customcorkboard.com), Custom Bulletin Boards (custombulletinboards.com) and Custom Board Co. (customboardco.com). “We” and “us” means Folk Strategy LLC, a Utah limited liability company, doing business as Custom Board Co. and its brands. “You” means the person or business asking for the quote or placing the order.

When you request a quote or pay for an order, you agree to these terms and to our Privacy Policy. Please read section 12. It asks both of us to resolve disputes by individual arbitration, not class actions or jury trials, and explains how to opt out.

1. How ordering works

1. You design a board and ask for a quote. A quote request isn't an order, and it costs nothing.
2. We reply with a quote: the board, the price, shipping and an estimated ship date. If the board carries wording or a design, we may send a proof for you to approve.
3. Your order is placed when you pay the quote in full. Until then, either of us can change or withdraw it.

If we find a mistake in a quote's price or description before we start building, we'll tell you and you can accept the correction or cancel for a full refund.

2. Made to order

Every board is built to the specs you approve: dimensions, surface, felt, frame, finish, wording and any proof. What you approve is what we build, so please check it carefully. Natural materials vary. Wood grain, cork and felt texture, and color can differ slightly from photos and samples.

3. Payment

Prices are in US dollars. Payment is taken in full, before production, through Stripe's secure checkout. We never see or store your full card number. Sales tax is added where required.

4. Production and shipping

• We build each board after payment, typically within 7 business days, then hand it to the carrier. Larger boards travel by freight truck; smaller ones by parcel.
• Ship dates are estimates. Once your order is with the carrier, delivery timing is the carrier's, and we aren't responsible for carrier delays.
• If production will push your order past the ship date we gave you, we'll tell you before that date, give you a new date, and you can cancel for a full refund instead of waiting.
• We ship to US addresses only.

5. Changes and cancellations

You can cancel for a full refund any time before production starts. Once production starts, custom work can't be cancelled, except in the delay case above. To change or cancel, email hello@customchalkboards.com as soon as you can.

6. Returns, damage and wrong items

Every board is made to order, so we don't accept returns or exchanges, with two exceptions:

• It arrived damaged.
• We sent the wrong item, meaning it doesn't match your order or the proof you approved. A board built to the dimensions, materials, wording or proof you approved isn't a wrong item.

How to report it. Email hello@customchalkboards.com within 7 days of delivery, with photos of the damage and of the packaging.

Freight deliveries. If your board comes by truck, inspect it before you sign, and note any visible damage on the delivery receipt. Damage not noted at delivery may not be claimable with the carrier.

What we do. We'll repair it, replace it or refund it, at our choice, and we cover the shipping.

7. Our promise, and its limits

We stand behind the build quality of every board, as described in section 6. Beyond that promise and anything the law doesn't let us exclude, boards are sold “as is,” and we disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose. Some states don't allow these exclusions, so they may not apply to you.

Mounting is your responsibility. Follow the hardware instructions and use fixings suited to your wall.

8. Limitation of liability

To the extent the law allows, our total liability for any claim about a quote or order is limited to the amount you paid for that order. We aren't liable for indirect, incidental, special or consequential damages, such as lost profits or business interruption. Nothing here limits liability that the law doesn't allow us to limit.

9. Your content

You confirm that you have the right to use any wording, logos or artwork you send us, and that it doesn't infringe anyone's rights. We may decline any order we don't want to make.

10. Privacy

Our Privacy Policy explains what we collect and how we use it.

11. Governing law and venue

These terms are governed by the laws of the State of Utah, without regard to its conflict-of-law rules, and by the Federal Arbitration Act for section 12. Anything that isn't arbitrated will be decided only in the state or federal courts located in Salt Lake County, Utah, and we both agree those courts can hear it.

12. Disputes: arbitration and class-action waiver

12.1 Let's talk first. Before either of us starts a formal claim, the one with the complaint sends a written notice to the other: name, contact details, order or quote number, what happened, and what would fix it. Ours goes to the email on your quote or order. Yours goes to the notices address in section 14. We'll both try in good faith to resolve it within 60 days. Deadlines that would otherwise run out are paused during that time.

12.2 Arbitration. If we can't resolve it, any claim between you and us about the sites, a quote, an order, or these terms will be decided by a neutral arbitrator, not a judge or jury. This includes privacy claims. The American Arbitration Association (AAA) runs it under its Consumer Arbitration Rules if you're an individual buying for personal use, or its Commercial Arbitration Rules if you're buying for a business. The Federal Arbitration Act governs this section. The arbitrator can award the same individual relief a court could.

12.3 Small claims. Either of us may bring an individual claim in small claims court instead, if it qualifies.

12.4 Fees. Arbitration fees are paid as the AAA's rules provide. For individual consumers, that means you pay only the consumer filing fee set by the AAA Consumer Arbitration Rules, and we pay the remaining AAA administrative fees and the arbitrator's compensation. For business buyers, the AAA Commercial fee schedule applies. We won't seek our attorneys' fees from an individual consumer unless the arbitrator finds the claim frivolous.

12.5 One at a time. Claims are brought only individually, not as a plaintiff or class member in any class, collective or representative action. The arbitrator can't combine claims of more than one person, except as 12.6 allows.

12.6 Many similar claims. If 25 or more similar claims are filed by or with the help of the same lawyers or coordinated group, the AAA's Mass Arbitration Supplementary Rules apply. Cases may be administered in batches, in an order the AAA sets. A decision in one case doesn't bind anyone who wasn't a party to it. Deadlines for claims waiting their turn are paused.

12.7 Public injunctive relief. If the law where you live doesn't allow waiving a request for public injunctive relief (relief meant to protect the general public), that request goes to court. It's paused until the individual arbitration is finished.

12.8 Opt out. You can opt out of this section within 30 days of first agreeing to these terms. Email hello@customboardco.com with your name, your order or quote number, and “I opt out of arbitration.” Opting out doesn't change anything else in these terms.

12.9 If part of this doesn't hold. If 12.5 is found unenforceable for a claim, that claim goes to court, not to class arbitration, and the rest of this section still applies. Otherwise, any part found unenforceable is removed and the rest stays.

12.10 Changes. If we change this section, we'll give at least 30 days' notice. The change won't apply to claims either of us already knew about.

13. Changes to these terms

We may update these terms. The version posted when you request a quote or pay applies to that order. If a change affects an open quote or order, we'll email you before it takes effect.

14. Notices and contact

Email: hello@customboardco.com or hello@customchalkboards.com